Care Certificate Course 15 Standards

This standard is aimed at introducing the learner to their role. It covers the duties and responsibilities of the worker, the various legislations that govern the health and social care sector. They will understand the importance of working hand in hand with their organisation in line with the company values, aims and objectives and understand their rights of employment and the responsibility of the employer.

This standard introduces the learner to planning their personal development with their employer with the use of a Personal Development Plan. It covers the role of supervision and appraisal in their professional life and their differences. The learner will know the most important knowledge and skills and where to find further learning and development. The standard finalises on the role of feedback, it’s importance and the different types of feedback that they may come across in their working life.

Duty of Care covers the duty that health and social care workers have towards their clients, visitors and other workers in the work place. It discusses the role of comments and complaints in service improvement and how to handle a complaint. It goes on to cover incidents, errors and near misses that may arise in the health and social care work place and the ways of dealing with them. The standard discusses the things that cause conflict between individuals and how to handle conflict in the work place.

Equality and Diversity discusses the importance of understanding that though we are all different, it is importance of inclusion. It covers the different type of discrimination and the various ways of working that can help reduce discrimination according to the Equality Act 2010.

Person Centred Care discusses the values that health and social care workers should hold also known as the 6C’s (Care, Compassion, Competence, Communication, Courage and Commitment). The learner will learn how to put the individual at the centre of their care and support using the values of person centred care.

They will understand their role in promoting person centred values and understand the importance of finding out the history, preferences, wishes and needs of the individual. The standard explains what a care plan is, it’s role and it’s role in the provision of the clients’ care. It summarises handovers, support of individuals during their end of life and the various environmental factors that may cause discomfort or distress.

Standard 6 discusses the importance and role of communication in the process of building good working relationships. It talks about the different types of communication, the various types of relationships and the importance of recognizing unspoken messages. It goes on to cover the various communication needs, wishes and preferences and the various barriers that may hinder effective communication and how to reduce them.

Privacy and Dignity helps the participant understand the importance of exercising privacy in relation while supporting the individual and treating them with value / respect and it’s role in building trust and confidence.

Fluids and Nutrition explores the importance of preparing, handling and storing food safely and hygienically. It explores the different types of contaminants and the role of the health and social care worker in ensuring safety and the different food safety principles according to The Food Safety Act 1990.

It looks at the different types of food groups and how to support the individual in maintaining a balanced diet according to the eat well plate designed by the Public Health England. The course then explores the importance of fluids, malnutrition while taking into account the various types of beliefs and preferences in a person-centred way.

This standard covers the different types of experiences that individuals with mental health, dementia and learning disabilities face and how to support them appropriately. It explores the importance of providing person – centred care and support and the various ways that workers can help to reduce stigma faced by these individuals.

Learners will be able to understand the principles of safeguarding vulnerable adults, appreciate the importance of protecting the client from abuse, neglect, harm and exploitation and their legal responsibilities in regard to the protection of the service user from all forms of abuse, the different types of abuse and their respective signs and indicators. They should be able to respond appropriately to disclosed, suspected or confirmed abuse.

Safeguarding of children, the role of the adult social care worker in relation to child protection and the promotion of their welfare. It discusses the different types of abuse that children may face and their respective signs and indicators as well the harm that may occur in instances where the parent may have a physical, mental or sensory issue. The course covers the rights of children according to the Human Rights Act 1998 and how to respond where issues of abuse have been alleged. It finally looks the internet and the various risks associated with it’s availability to children.

Learners will learn how to conduct a primary assessment prior to assisting a casualty. They will be able to assist an unconscious breathing and an un – conscious non-breathing casualty as well as assist a choking individual. All of the courses above are aligned to the CSTF Framework as per Skills for Care and the learning outcomes meet the learning framework.

This course will enable the learner to understand the importance of safety in Health and Social Care setting. It focuses on meeting the client safety requirements according to CQC quality and safety standards, the legislation, policies and procedures and understand the responsibility of the employee and the employer in regards to safety.

Learners will know the various potential accidents that can happen in an health and social care setting, sudden illnesses, risk assessments, first aid, medication and healthcare activities and tasks, stress, safe handling of hazardous substances (COSHH), RIDDOR, fire safety as well as dealing and handling of waste.

The course will discuss medication and other healthcare related tasks as well as the safe handling of hazardous substances, fire safety and dealing with stress in the working environment.

This standard focuses on the importance of maintaining confidentiality and the responsibility the worker in safeguarding individual information regarding the client, other workers while providing care and support in the health and social care work place.

It looks at the consequences of breaching confidentiality. It looks at the various legislation that govern the handling of information such as The Freedom of Information, Data Protection Act 1998 and it’s associated principles. It looks at the various ways of protecting information in the work place and the role of care plans in good communication.

In this module learners will be able to learn the causes of infectious illnesses, the chain of infection as well as how to break the chain of infection, the workers responsibility regarding the prevention of infectious illnesses by practicing good infection prevention and control measures and the safe disposal of waste.