1. Developing and Leading Teams to Achieve Organisational Goals and Objectives (4 credits) 
This unit enhances a Registered Manager’s ability to lead teams effectively towards achieving the strategic goals of the organisation. It covers team dynamics, leadership styles, and performance management, which are essential for ensuring high-quality services.

Learning Outcomes:

• Understand the importance of leading teams to achieve organisational goals and objectives
• Be able to develop and lead teams

2. Managing Improvement (3 credits) 

Continuous improvement is vital in the care sector. This unit focuses on identifying areas for improvement, implementing changes, and monitoring the impact of these changes. It equips managers with the skills to drive innovation and maintain high standards of care.

Learning Outcomes:

• Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements.
• Be able to plan and implement projects to meet, and if possible exceed, customer requirements

3. Managing Stress and Conflict in the Organisation (3 credits) 
Stress and conflict can significantly impact the performance and well-being of staff. This unit provides managers with strategies to manage stress and resolve conflicts effectively, thereby promoting a healthy work environment and improving staff retention.

Learning Outcomes:

• Understand the effectiveness of own organisation in dealing with workplace stress and conflict
• Be able to improve the management of workplace stress and conflict in own area of responsibility

4. Managing Customer Relations (3 credits) 
Strong customer relations are essential in health care settings, where trust and communication with clients and their families are paramount. This unit teaches managers how to build and maintain positive relationships with clients, ensuring their needs and expectations are met.

Learning Outcomes:

• Be able to use environmental scanning to find and retain customers
• Understand how the customer supply chain operates to meet customer requirements

5. Managing Projects in the Organisation (4 credits) 
Effective project management skills are necessary for implementing new initiatives and improvements in care services. This unit covers the principles of project management, including planning, execution, and evaluation, enabling managers to lead successful projects.

Learning Outcomes:

• Be able to manage a project in an organisation
• Be able to evaluate own ability to manage a project

6. Managing Resources (4 credits) 
Resource management is crucial in care settings where resources are often limited. This unit focuses on efficient allocation and utilisation of resources, including staff, equipment, and finances, to ensure optimal operation of the care facility.

Learning Outcomes:

• Understand how to manage physical resources for which you are accountable
• Be able to plan and implement improvements for managing physical resources for which you are accountable

7. Understanding the Organisational Environment (5 credits) 
A deep understanding of the organisational environment helps managers align their strategies with the broader objectives of the organisation. This unit covers organisational culture, structure, and external factors influencing the organisation.

Learning Outcomes:

• Be able to analyse how an organisation is affected by the macro-environment
• Understand the impact of economic and political factors on the organisation
• Understand the legal environment within which the organisation operates

8. Managing Information (3 credits) 
Accurate information management is vital for decision-making and regulatory compliance in the care sector. This unit equips health care managers with skills to manage information systems, ensuring data integrity and security.

Learning Outcomes:

• Understand the management of information within the organisation
• Be able to gather and analyse information to make decisions or solve problems in your area of responsibility
• Be able to disseminate information on a management decision, through the right organisational channels

9. Making a Financial Case (3 credits) 
Ability to make financial decisions is essential for managers to justify investments and manage budgets effectively. This unit covers the principles of financial management, including cost-benefit analysis and budgeting, enabling managers to make sound financial decisions.

Learning Outcomes:

• Understand financial concepts used to inform management decisions
• Be able to make a financial case to inform a management decision

10. Developing Critical Thinking (4 credits) 
Critical thinking is necessary for solving complex problems and making informed decisions. This unit enhances managers’ analytical and evaluative skills, helping them to navigate challenges and improve care delivery.

Learning Outcomes:

• Be able to critically assess own beliefs, attitudes and value systems
• Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values

11. Becoming an Effective Leader (4 credits) 
Effective leadership is fundamental in the health care sector. This unit focuses on developing leadership qualities and competencies, such as emotional intelligence, communication, and strategic thinking, which are essential for inspiring and leading care teams.

Learning Outcomes:

• Understand own ability to fulfil key responsibilities of the leadership role
• Be able to evaluate own ability to lead others